Hey all, many of you may know I love getting good deals...and try to pass along info on suppliers that take good care of us and have sales. I've tried a few lately...and have run into two that blatantly didn't want to back up their products or services. It should be said....I don't get rude or outrageous with anyone about customer service....that's just not me. I try and respect people...but, do ask for a fair and responsible company effort. The two poor results are from Philadelphia Luthier and Bostac flashlights. Bostac makes good flashlights (in China), but, their packaging and descriptions of items within the packaging differ from what is sent. Instead of sending the missing pieces...they want you to ship the flashlight back to them on your own dime....then they will send you a less expensive model for the exchange. So, you lose out on shipping and you lose out on the value of the original product. Not a good deal by my math. After many emails....they still refused to help in any other way. Not too cool in my book. My most recent issue was with Philadelphia Luthier. I bought $55 worth of parts and pieces...and received their 4th of July 10% discount and free shipping for spending over $50. The order was placed on Saturday....didn't ship till Monday following. As per the tracking from USPS....the package was never fully accepted by the post office and sat in Philly. Now, that has happened in the past to stuff being shipped and usually isn't a big deal...since, as soon as the package hits the next stop...it will be scanned and show up again on tracking. But.....it never was scanned again, and still isn't scanned over two weeks later. I sent PL a message that first week...and they told me the package was sent and on its way...not to worry. I kept in contact with PL and updated that the package still wasn't moving in the system about every two days or so. Was told that if it wasn't delivered by July 21st that they would resend my goods. Well, I haven't been a jerk or sent unkind emails....so, i feel i have been pretty patient about this 2 week wait. ....I asked Kenny, the owner, for a bump in my discount or 2 switchcraft input/output jacks for my trouble. The owner flat out refused to do anything for me what so ever and blamed the USPS and the fact that the package wasn't insured and he is losing money to replace the order. Both the decisions to use USPS and not insuring packages are his own decisions. Now a bump in discount would cost him $4.40....2 switchcraft jacks would probably run him 2 to 4 dollars. When he acted like that was too much for me to ask for...I also added in...he could just cancel my order and lose my business for life.....if that was too much for him to shell out. So, he decided to cancel my order and lose my business. Hard for me to believe that a store would rather lose a customer plus a $44 order over less than $5 dollars of compensation. Can't really see how someone could stay in business with such poor customer service and business decisions. I don't recommend Philadelphia Luthier or BosTac for customer service. The other side of the coin.... Ordered some stuff off of Amazon from some Chinese companies.... One set of concentric knobs didn't fit....was probably my fault for not measuring better or looking harder at the dimensions of the unit. But, when I asked for a refund....they not only refunded me...but, didn't even ask for the product to be sent back. Second one....tools were pretty good, but, had some sharp edges to the metal of the unit. Still worked well...and after some light sanding....worked and felt perfect. So, in all pretty happy. But, after writing a review...about the experience and how easy it was to fix the problem....the company sent me a completely new set of tools for free. So, why are the Chinese taking better care of the US buyers than the US companies do?? Most of the items are made in China either way....but, the Chinese will go out of their way to keep us satisfied. Strange!