I'm 0 for 3 when buying from them. The first guitar had a stripped truss rod and I made a very softhearted agreement because they are a charity. The second purchase was an amp and it was local so I didn't lose much when I found out it would only work when it was laying on its back. This last purchase, I'm not going to be so forgiving. The fretboard is obviously separated from the neck. It took all of 30 seconds for me to see it when the guitar first arrived. The fact they didn't catch it before sending it out just tells me they have no business selling used guitars. In my research about Goodwill, I found out they are multibillion dollar operation and two-thirds of the stuff that's turned in gets shipped outside the country. So, I don't feel like I'm taking advantage.