Who pays for shipping back a defective item ?

Discussion in 'V.C.'s Parlor' started by DrBeGood, Nov 7, 2019.

  1. DrBeGood

    DrBeGood Squier-holic

    Dec 9, 2014
    Sutton QC, CANADA
    I bought a used reverb pedal on eBay. Cost me $5 for shipping, no problem. Said pedal has a defect that wasn't mentionned. LED light doesn't work.

    Seller refunded what I paid and ask me to send it back, but he want me to pay for shipping his way. I shouldn't have to pay for shipping, it's his problem, not mine. Am I being obtuse or is he ?

    All this is rhetorical, as he now tells me to foget about shipping and keep the pedal.

    How do you see it ?
     
    Kenneth Mountain and dbrian66 like this.
  2. SubSailer671

    SubSailer671 Squier-Meister

    379
    Jul 4, 2019
    Ohio, United States
    If seller wants it back, then they pay for shipping.
     
  3. Eddie

    Eddie Squier-Axpert

    Age:
    49
    Nov 5, 2016
    New York
    But if you don't send it back, then you don't get a refund.
     
  4. Guitarmageddon

    Guitarmageddon Dr. Squier

    Age:
    43
    Sep 27, 2014
    Canada
    Yep, THEY pay - item not as described - you should be made whole again, meaning every penny you paid plus shipping should come back to you, and they eat it all including return shipping for not disclosing the issue.

    Even better if you used PayPal....
     
  5. Guitarmageddon

    Guitarmageddon Dr. Squier

    Age:
    43
    Sep 27, 2014
    Canada
    They should refund you the full amount you originally paid once they receive it - and it should be on their dime. They can send you shipping labels or a RID....
     
  6. dbrian66

    dbrian66 Squier-holic

    Age:
    49
    Jul 14, 2017
    Maryland, USA
    If it is not as the seller described, you deserve a refund. If he wants it back, he should pay the shipping. Pretty cut and dry in my book.
     
  7. Jim Belaye

    Jim Belaye Squier-holic

    Age:
    56
    Jul 25, 2015
    Montréal, Canada
    The seller should pay...
     
    dbrian66 likes this.
  8. Triple Jim

    Triple Jim Squier-holic

    If you go through the eBay "Item not as described" return process, it should take care of itself.
     
    Davis Sharp and dbrian66 like this.
  9. jjudas

    jjudas Squier-holic

    Mar 23, 2016
    Metro New Orleans
    If you process return through ebay they should give you a shipping label.
     
    Davis Sharp likes this.
  10. JoeInMichigan

    JoeInMichigan Squier-Meister

    347
    Jun 10, 2018
    Michigan
    Seller,each and every time.
     
    Davis Sharp likes this.
  11. Davis Sharp

    Davis Sharp Dr. Squier

    Jan 7, 2016
    Maryland, USA
    Seller should pay, as others have written. But if he refunded the purchase price and told you to keep the pedal, then it's OK - as long as you can live with or replace the broken LED. The moral of the story is to avoid the seller in the future.
     
    Last edited: Nov 8, 2019
    DrBeGood likes this.
  12. Papa Joe

    Papa Joe Squier-Axpert

    Age:
    90
    Dec 12, 2009
    Swanton Ohio
    You got a refund..If that included your shipping cost then all is well..
     
    DrBeGood likes this.
  13. Tconroy

    Tconroy Squier-Nut

    Age:
    60
    862
    Sep 11, 2015
    kansas city mo
    If the pedal works I would just fix the light. Might just be a bad ground wire or broken connection.
     
    DrBeGood likes this.
  14. DrBeGood

    DrBeGood Squier-holic

    Dec 9, 2014
    Sutton QC, CANADA
    That's exactly where I'm at now.
     
    Davis Sharp likes this.
  15. DrBeGood

    DrBeGood Squier-holic

    Dec 9, 2014
    Sutton QC, CANADA
    Yep, I'm OK with that. It's just that he kept telling me that he did pay for return shipping.
     
  16. 808guitar

    808guitar Squier Talker

    39
    Apr 23, 2018
    Hawaii
    As an occasional eBay seller, I can say I have been confused by the return process and have paid for return shipping for a buyer who returned something and couldn't figure out how to get them the return label. So this probably isn't the seller being malicious.

    The easiest thing to do is call eBay. Tell them what happened, ask them what to do. If the seller did not actually pay for return shipping then they would send the seller a message on how to get the item back, and if they did pay for shipping then eBay can get you a copy of the return label.
     
  17. DrBeGood

    DrBeGood Squier-holic

    Dec 9, 2014
    Sutton QC, CANADA
    If it ever happens again, I'll look into that. For now, case is closed. Seller doesn't want anything to do with it or with me for that matter.
     
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