I have had bad experiences with SGW. I bought a vintage KitchenAid model 4c which has a Pyrex glass bowl and the dingleberry who packed the mixer left the bowl screwed in and attached to the machine base, then simply plopped the assembled mixer into a box and then put that box inside another box and shipped it. The bowl tore loose from the mixer base and shattered into bits and the shards acted like a blender inside the box for the 3k mile trip. I was furious and when they offered to refund a portion I got even angrier and told them they absolutely destroyed an antique beyond repair and that it was 100% their fault. They refunded my money. Then the same Goodwill shipped me a Lincoln Viking welding helmet about a week or two later which was part of a tool lot. They packed 2 chipping hammers, a Vice Grip, and a striker loose inside the helmet with the Auto Darkening cartridge. I sent them more pictures of the unboxing and asked them if they knew how many antiques and electronics that particular employee had destroyed during their career at SGW. They refunded my money entirely again. Aside from the headgear being broken in one place, the helmet still worked and I use it as my MIG rig at work and save my Miller Digital Elite for TIG only. I didn't even ask for the refund, but I have a feeling I wasn't the only person raising hell with them about horrible packing around that time. If the description from SGW didn't describe the damage and it arrived other than described, I bet you can get money back. Goodwill is a scam anyway. They only started their Job Connection centers after people started questioning their billionaire owner about where all the money was going, and who the "charity" was benefitting.