HNGD Gone Horribly Wrong

Discussion in 'V.C.'s Parlor' started by WNCStratman, Sep 10, 2019.

  1. BuddyLee

    BuddyLee Squier-Nut

    Aug 30, 2019
    Liberty SC
    I have had bad experiences with SGW. I bought a vintage KitchenAid model 4c which has a Pyrex glass bowl and the dingleberry who packed the mixer left the bowl screwed in and attached to the machine base, then simply plopped the assembled mixer into a box and then put that box inside another box and shipped it. The bowl tore loose from the mixer base and shattered into bits and the shards acted like a blender inside the box for the 3k mile trip. I was furious and when they offered to refund a portion I got even angrier and told them they absolutely destroyed an antique beyond repair and that it was 100% their fault. They refunded my money.

    Then the same Goodwill shipped me a Lincoln Viking welding helmet about a week or two later which was part of a tool lot. They packed 2 chipping hammers, a Vice Grip, and a striker loose inside the helmet with the Auto Darkening cartridge. I sent them more pictures of the unboxing and asked them if they knew how many antiques and electronics that particular employee had destroyed during their career at SGW. They refunded my money entirely again. Aside from the headgear being broken in one place, the helmet still worked and I use it as my MIG rig at work and save my Miller Digital Elite for TIG only. I didn't even ask for the refund, but I have a feeling I wasn't the only person raising hell with them about horrible packing around that time.

    If the description from SGW didn't describe the damage and it arrived other than described, I bet you can get money back. Goodwill is a scam anyway. They only started their Job Connection centers after people started questioning their billionaire owner about where all the money was going, and who the "charity" was benefitting.
    JurnyWannaBe, Robb, Flying Z and 2 others like this.
  2. Best1989

    Best1989 Squier-Nut

    Apr 25, 2019
    Man, I can imagine the feeling when you found out. At least it will serve to give you some experience with that repair job, and hopefully she will be working fine after you finish.
    dbrian66, Dave M and WNCStratman like this.
  3. pflug

    pflug Squier-Nut

    Oct 11, 2013
    I've really just shopped for guitars and amps on SGW but have purchased quite a few and every item has come almost ridiculously over-packed. The norm for me is to get a dirty, already scuffed up SE strat wrapped in yards of bubble wrap in a box three times larger than necessary packed completely full with material- at least the cardboard packing is becoming more popular, nothing like trying to pull an upright guitar out of an oversized box filled with styrofoam peanuts
  4. wickedtools

    wickedtools Dr. Squier

    May 16, 2010
    west texas
    It’s an easy fix just do add the angled bracket like @Las Palmas Norte suggested for added bracing. I’ve done a few repairs like that. ;)
    dbrian66 and -r3- like this.
  5. Dave M

    Dave M Squier-Nut

    Feb 27, 2017
    Mira Loma, CA
    See.....Now Go Forth and Make it your Own !!!!! o_O
    Robb, WNCStratman and dbrian66 like this.
  6. Chubbles

    Chubbles Squier-Meister

    Mar 6, 2018
    Philadelphia PA
    I think I'll have some fun and buy a few dozen dishes and a hammer. We'll see.
    JurnyWannaBe likes this.
  7. Flying Z

    Flying Z Squier-Meister

    Jun 1, 2019
    Mobile AL, USA
    Sorry to hear about your bad luck.
    WNCStratman likes this.
  8. -r3-

    -r3- Squier-holic

    Jan 28, 2016
    NC Piedmont
    So, how did that glue work out?
    Robb and WNCStratman like this.
  9. WNCStratman

    WNCStratman Squier-Meister

    Aug 21, 2019
    North Carolina
    It’s still pretty jacked up. Gonna require further surgery. I’ve put it to the side right now, working on getting my Strat where I want it currently.
  10. MrYeats

    MrYeats Squier-holic

    Dec 28, 2017
    South Texas Coast
    sorry about the OP's bad takes on his products, and I am like you, I have bought at least 12 or 13 guitars from SGW and I get may money's worth just in bubble wrap and paper packaging for items I sell...Bubble wrap is expensive to buy at a store.
    JurnyWannaBe and Robb like this.
  11. WNCStratman

    WNCStratman Squier-Meister

    Aug 21, 2019
    North Carolina
    I would’ve been okay with it if they had described in the listing that it was damaged at the bridge which was quite obvious the moment I pulled it out of the box. The fact is, they didn’t accurately represent the condition of the guitar, and now I’ve got $70 tied up in a broken guitar that’s going to take me a lot of work to fix it right, if that’s what I decide to do. I’ve considered just trying to part out what’s still good on the guitar. Definitely leaves a bad taste in my mouth for their business practices though and I won’t ever do business with their online auction site or one of their stores ever again.
    I won’t purchase another guitar that I haven’t seen and put my hands on in person anymore either. It’s a lesson learned the hard way but at least I’ve learned it.
    Viking likes this.
  12. jefffam

    jefffam Dr. Squier

    Jan 26, 2015
    Portland, TN
    My sympathies with the damaged purchase. That sucks when you are expecting otherwise.

    Just a couple notes; one, while it is one site, every store is run differently and controls what they do and how they do it. You can avoid that store and still enjoy the site. The site actually has very, very little control over the individual stores.

    On a second note, I've bought quite a few guitars from SGW. Some were damaged, but it was either in the write-up or the pictures. Being disabled, no longer driving and other health issues, 'I buy 90+ % of my guitars online. I rarely buy a guitar in person.]
    rorygman and drewcp like this.
  13. Dave M

    Dave M Squier-Nut

    Feb 27, 2017
    Mira Loma, CA

    Attached Files:

    WNCStratman likes this.
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