My first Gibson, the 2019 LP DC Junior in worn cherry. Boy was I proud! After 5 months, I noticed the neck was warped badly. Unplayable really. Probably happened before the 5 months. Since it was past MF's 45 day return policy, I had to return it to Gibson in Nashville for repair/replacement. They did send a prepaid FedEx label, that's the only good thing. According to the tracking info, they received it on March 4th. They've had it for 4 weeks. I've never heard ANYTHING from them. I don't know if it made it without further damage, or if someone from FedEx stole it and they got an empty box (that's happened to me before), I don't know if it's fixable or not...warped neck...I don't think so. I don't know how they will contact me about it....email? phone? Will I ever see my guitar again? This is ridiculously lousy customer service. I'm very concerned. The least they could do is let me know they received it. Besides, if Gibson is making such wonderful guitars, why is their repair department so busy that they tell you up front 4 to 6 weeks? This will be my last Gibson. Maybe mine is gone for good. I might never know.