If I don't receive my item by the Estimated Delivery Date, I request a refund the day after. So far, I've always either gotten a refund or my ordered item. One time I got both. What is interesting is... if it says shipped then it should be able to be tracked on the seller's end. I've had a seller track a package from China through customs into the US and into my local post office. I think some of the stuff I ordered that I did not receive, that said shipped, was not shipped. That's why the ebay seller was so quick to issue a refund.